Business Overview of Data and Converged Network Technologies

A non-technical, easy to understand introduction to the telecoms industry and its evolution, technology and terminology.

The course emphasises the importance of data and how data networks have evolved to provide converged business services.

This course presents information in simple, easy to understand language that enables you to master the technical concepts and many acronyms in use today. It is very suitable for Sales, Admin, Purchasing, Compliance and other non-technical staff. It can be customised to meet your needs as to content and duration.

This course is for you! If you…

  • Need to have an understanding of this technology to better serve your customers and assess how its use will affect your business services and
  • Would like to learn more about the telecom industry’s converged data products and how they are used to provide solutions to customers
  • Would like to develop a better understanding of the world of data, how it works and its critical role in the future of service provider networks and business
  • Are involved in customer service and need to understand data products in order to better help your customers
  • Would like to understand the terminology of the industry without having to get bogged down in technical language and details
  • Are a non-technical manager who would like to know more about the telecommunication industry trend of moving away from voice to converged data

What you will learn:

  • Why data infrastructures are important to the future of a business
  • How it becomes possible to converge voice and data onto a single network infrastructure
  • Gain an understanding of how VoIP networks work and the different types of VoIP services
  • Develop an understanding of fundamental telecoms concepts
  • Why some SA service providers are building large, fibre optic infrastructures and how this will help them self-provision and meet their customers’ demand for bandwidth
  • Learn what a packet switched network is and what the “cloud” represents
  • Understand the role of technologies like MPLS and QoS and why they are important
  • What the building blocks of a data network are and how they are used to create access products
  • Identify and understand typical service provider data network architectures, access products and services
  • Learn about the architecture of the Internet and the services your ISP provides
  • Identify the types of security needs and security product offerings
    • Learn abou t technologies used in next generation converged data networks
    • What VPN’s are, how they can be created and what services they offer
    • The advantages of off-site data centres and the benefits of hosting services
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