Facilitation Skills
Course Overview (1 Day)
Quick Course List
SBI specialises in customised training and development for organisations and their internal company requirements (with a minimum group size of 8 students).
We do not offer public, open courses.
Description:
The Facilitation Skills workshop is aimed at delegates who wish to improve their business workshop facilitation skills. The course duration is 1 day.Target Audience:
Typical delegates include Business Analysts, Project Managers, Managers from various disciplines, Administrative Staff, Personnel and Management Consultants.Course Objectives:
After completing the course, you will:- Have improved your skills in facilitating meetings or workshops
- Have gained insight into individual and group behaviours and how to channel different types of behaviour effectively
Benefits resulting from the course
Delegates will develop the skill and confidence to function effectively in business meeting and facilitated workshopCourse Delivery
The learning experience comprises a mixture of instructor-led theory, with a high degree of practical exercises and discussion sessions so that delegates can apply the lessons and techniques learned. Throughout the course, delegates are encouraged to share their own personal experiences and concerns.Theoretical material covers the principles of communication, as well as tools and techniques for using these in the business environment.
Practical exercises will ensure that the knowledge gained is both transferred and instilled.
Course Assessment
To complete the course, delegates are required to- Attend the full course
- Actively participate in the exercises and discussion
- Be assessed by the course facilitator and course delegates during the course exercises and role play sessions
Course Pre-requisitet
To complete the Understanding Communication worshop or they need to show that they have developed those skills from another forum.Course Overview
What is a facilitator
Role of the facilitatorAbilities needed
Setting objectives
Skills of a facilitator
- Neutrality
- Personal
- Group management
- Process
- Time management
"Ideal" facilitator profile
Where to use facilitation?
What is JAD?
Problem solving / Strategy process
Current stateDesired state
Options
Action plan
Questioning techniques
OpenClarify
Probe
Close
Test
Group dynamics
Group thinkWhat is group dynamics
Understanding it
Getting people to provide input
Group behavioural traits
Techniques for managing group behviour
Handling disruptive behaviour
Conflict resolution
- Defining conflict
Planning the workshop
Defining objectivesBriefing participants
Venue
- Seating
- Equipment
Facilitating the workshop
OpeningProcess steps 1 to 4
Parking lot
Workshop review
Group exercise
Role play facilitating a workshop
Technology