Facilitation Skills

Course Overview (1 Day)

Quick Course List

SBI specialises in customised training and development for organisations and their internal company requirements (with a minimum group size of 8 students).

We do not offer public, open courses.

Description:

The Facilitation Skills workshop is aimed at delegates who wish to improve their business workshop facilitation skills. The course duration is 1 day.

Target Audience:

Typical delegates include Business Analysts, Project Managers, Managers from various disciplines, Administrative Staff, Personnel and Management Consultants.

Course Objectives:

After completing the course, you will:
  • Have improved your skills in facilitating meetings or workshops
  • Have gained insight into individual and group behaviours and how to channel different types of behaviour effectively

Benefits resulting from the course

Delegates will develop the skill and confidence to function effectively in business meeting and facilitated workshop

Course Delivery

The learning experience comprises a mixture of instructor-led theory, with a high degree of practical exercises and discussion sessions so that delegates can apply the lessons and techniques learned. Throughout the course, delegates are encouraged to share their own personal experiences and concerns.

Theoretical material covers the principles of communication, as well as tools and techniques for using these in the business environment.

Practical exercises will ensure that the knowledge gained is both transferred and instilled.

Course Assessment

To complete the course, delegates are required to
  • Attend the full course
  • Actively participate in the exercises and discussion
  • Be assessed by the course facilitator and course delegates during the course exercises and role play sessions

Course Pre-requisitet

To complete the Understanding Communication worshop or they need to show that they have developed those skills from another forum.

Course Overview

What is a facilitator

Role of the facilitator
Abilities needed
Setting objectives
Skills of a facilitator
  • Neutrality
  • Personal
  • Group management
  • Process
  • Time management
When to use an outside facilitator
"Ideal" facilitator profile
Where to use facilitation?
What is JAD?

Problem solving / Strategy process

Current state
Desired state
Options
Action plan

Questioning techniques

Open
Clarify
Probe
Close
Test

Group dynamics

Group think
What is group dynamics
Understanding it
Getting people to provide input
Group behavioural traits
Techniques for managing group behviour
Handling disruptive behaviour
Conflict resolution
  • Defining conflict

Planning the workshop

Defining objectives
Briefing participants
Venue
  • Seating
  • Equipment

Facilitating the workshop

Opening
Process steps 1 to 4
Parking lot
Workshop review

Group exercise

Role play facilitating a workshop